FAQ
Sampling, MOQ, lead time and shipping — written for wholesale buyers.
Can you copy a competitor sample?
Short answer: No.
No. We do not copy competitor samples or make 1:1 replicas. Send your own brief, or work with us on an original ODM design under your brand.
How do you handle quality complaints?
Short answer: Report within 15 days of arrival with photos and quantity.
Report within 15 days of arrival with photos and quantity. We replace or credit confirmed factory defects on the next order.
Do you make Arabic sandals?
Short answer: Yes.
Yes. Arabic sandals and palm slippers are a core line for Middle East and North Africa importers.
Which Incoterms do you work with?
Short answer: FOB Guangzhou / Shenzhen is standard.
FOB Guangzhou / Shenzhen is standard. CIF can be quoted once destination port and volume are known.
Can you do custom packaging?
Short answer: Yes — shoe box, dust bag, tissue, hangtag and barcode according to your artwork.
Yes — shoe box, dust bag, tissue, hangtag and barcode according to your artwork.
What are the payment terms?
Short answer: Typical terms are 30% deposit to start production and 70% before loading.
Typical terms are 30% deposit to start production and 70% before loading. Other terms can be discussed for repeat orders.
Do you provide pre-production samples?
Short answer: Yes.
Yes. A PPS is required before bulk cutting. Sampling is typically 7 days plus courier time.
Can I mix colors in one style?
Short answer: Yes, after sampling.
Yes, after sampling. Color mix is confirmed on the PI so cutting tickets stay accurate.
Which markets do you ship to?
Short answer: We regularly ship to the Middle East, Africa, Central Asia, Russia and Southeast Asia.
We regularly ship to the Middle East, Africa, Central Asia, Russia and Southeast Asia. We work with long-term freight partners for FCL and LCL.
Do you offer OEM and private label?
Short answer: Yes.
Yes. We customize last, upper, logo, insole, box, dust bag and hangtags for importers. See OEM/ODM services for how a custom program runs.
What is the production lead time?
Short answer: Bulk lead time is 25–35 days after deposit and pre-production sample approval.
Bulk lead time is 25–35 days after deposit and pre-production sample approval. The 8-step ordering process on the About page shows each stage from PI to loading.
How long does sampling take?
Short answer: Sampling usually takes 7 days after we confirm last, material and color.
Sampling usually takes 7 days after we confirm last, material and color. Courier time is extra.
What is the MOQ?
Short answer: MOQ is 500 pairs per style, or 300 pairs for sandals.
MOQ is 500 pairs per style, or 300 pairs for sandals. Mixed colors within one style are possible after sampling. Browse the product catalog for current styles.
Ready to brief a new style?
Send your target market, quantity and reference photos. We reply with sampling lead time and a supplier quote.